Regulators across the United States are marking National Digital Connectivity and Lifeline Awareness Week, an initiative focused on raising awareness about affordable communication services. The event highlights the importance of ensuring that all households, regardless of location or income, have access to essential communication tools needed for healthcare, education, work, and emergency services.
The California Public Utilities Commission (CPUC) is playing a significant role in this campaign. According to the CPUC, “For us, this week is more than symbolic. It’s an opportunity to share our commitment of meeting the evolving communication needs of Californians by streamlining access and making digital and phone connectivity accessible and affordable for millions across the state.”
National Digital Connectivity and Lifeline Awareness Week began as a partnership between the National Association of Regulatory Utility Commissioners (NARUC) and the Federal Communications Commission (FCC). Its initial focus was to promote awareness of Lifeline, a program offering monthly discounts on phone or broadband services for eligible low-income households. This year’s campaign has expanded its focus to include digital connectivity as well as phone access.
As part of its efforts in California, the CPUC operates the California LifeLine Program. This program provides up to $19 per month in discounts on home or cell phone services or bundled voice with broadband service. Additional support is available for connection and conversion costs. When combined with federal Lifeline benefits—which provide up to $9.25 monthly or $34.25 for residents on Tribal lands—these programs can help reduce household bills.
Eligibility for these programs includes participation in public assistance initiatives such as Medi-Cal, CalFresh, SSI, WIC, or meeting certain income requirements—for example, an annual income limit of $32,600 for a two-person household.
Residents interested in applying can visit the CPUC’s LifeLine website to check eligibility and find local providers.
Beyond LifeLine, the CPUC manages several other initiatives aimed at expanding broadband access throughout California. These include Broadband for All—a statewide commitment to equitable broadband; the Last Mile Federal Funding Account—a $2 billion grant program supporting last-mile infrastructure projects; the California Advanced Services Fund (CASF), which backs broadband projects in underserved areas; and programs like DDTP that provide telecommunications tools for people with disabilities.
Additionally, federal investments through programs such as BEAD (Broadband Equity, Access, and Deployment) are being used by CPUC to further close gaps in digital access across California.
During Awareness Week, CPUC officials say they are not only sharing information but also engaging with community partners and local governments: “We’re working with community partners, service providers, and local governments to meet people where they are and ensure no one is left behind in our connected world.”
“If you’re struggling to afford phone or internet service, or know someone who is,” reads another statement from CPUC officials during Awareness Week activities,“this week is the perfect time to explore your options. Whether it’s through California LifeLine,federal programs or our broadband expansion initiatives help is out there.And we’re here to make sure you find it.”
“Digital connection isn’t a privilege.In California,we believe it’s a lifeline and necessary for public safety.To learn more about all of CPUC’s internet and phone services visit the CPUC’s website,” said Taseen Shamim,the commission’s Public Information Officer.
