Pacific Gas and Electric Company (PG&E) is offering free in-home gas safety checks and pilot re-lighting services as colder weather approaches. The program aims to help customers ensure their gas appliances, such as water heaters, furnaces, and ovens, are operating safely and efficiently. This effort is intended to reduce the risk of carbon monoxide (CO) poisoning during the winter months.
Carbon monoxide poses a significant danger because it cannot be detected by sight, smell, or sound. The Centers for Disease Control and Prevention reports that each year more than 400 Americans die from unintentional CO poisoning not related to fires. Over 100,000 people visit emergency rooms and more than 14,000 are hospitalized annually due to CO exposure. Since the beginning of 2025, PG&E has responded to over 6,000 incidents where carbon monoxide was suspected.
“This complimentary safety program is a great way for customers to prepare for increased use of their natural gas appliances this winter. A team member will inspect all gas appliances to ensure proper functionality and perform pilot re-lights. Scheduling a free gas safety check is a benefit PG&E proudly provides our customers to ensure their safety and comfort,” said Jeff Janvier, PG&E Gas Operations Lead.
Customers can schedule an inspection online at www.pge.com/pilotlights or by calling 800-743-5000. Online scheduling is free and designed to minimize wait times on customer service lines.
PG&E also reminds customers that if they suspect carbon monoxide in their home, they should leave immediately and call 911. If the “rotten egg” odor of natural gas is detected in or around a home or business, evacuation should occur before contacting both 911 and PG&E at 1-800-743-5000.
PG&E serves more than 16 million people across Northern and Central California with combined natural gas and electric utility services covering approximately 70,000 square miles. More information about the company can be found at pge.com or through its news releases.
